Claims vs. Behaviors – Page 4 – Authentic Organizations

Burned by Inauthenticity

Sep 14, 2009

—

by

in Authentic or Not?, Claims vs. Behaviors, Organizational Design

I had almost forgotten the details of our family’s bad experience with a national espresso chain after my daughter was burned by a grande hot tea on her way to the Big Apple Circus. Then I saw this article about a toddler being burned by a hot hash brown at Dunkin Donuts, and my whole…

The Two-Faced CEO: Citizen or Whole Foods Shareholder?

Aug 24, 2009

—

by

cv harquail

in Authentic or Not?, Claims vs. Behaviors, Image & Reputation, Leading for Authenticity

In today’s transparent and political economy, the two-faced CEO can’t catch a break. When he acts as a Citizen, he might damage his organization’s reputation. When he acts as a Shareholder, he might limit his own participation in our political conversation. Neither option is good. What’s a CEO to do? The broohaa over the anti-ObamaCare…

Who is advising the NY Jets Management?

Aug 19, 2009

—

by

cv harquail

in Claims vs. Behaviors, Employees/Individuals, For Purpose/For Profit Orgs, Organizational Design, Social Media, Web 2.0 & Org 2.0

Whoever it is, they are doing a good job! I’m not talking about rosters, game strategies or coaching assignments– I’m talking about using a deep understanding of how to support your whole organization in moving towards a goal. Last fall, I posted about the Jets’ new training facility, and how it was designed explicitly and…

Can Walmart Earn the Girl Scouts’ Good Citizenship Award?

Aug 14, 2009

—

by

cv harquail

in Authentic or Not?, Claims vs. Behaviors, Creating Authenticity, For Purpose/For Profit Orgs, Hypocrisy, Image & Reputation

You don’t earn a merit badge for Good Citizenship by picking on the Girl Scouts. But what if Wal-mart wanted to? Commenters here and on other blogs that picked up my story that Wal-mart has chosen to compete with the Girl Scouts by knocking off the Girls Scouts’ two most popular cookies have criticized Wal-mart…

Thin Mint-y Gate: Wal-mart’s Socia Media Opportunity

Aug 8, 2009

—

by

cv harquail

in Authentic or Not?, Claims vs. Behaviors, Creating Authenticity, For Purpose/For Profit Orgs, Social Media, Web 2.0 & Org 2.0

Where is Wal-mart’s social media outreach? This ongoing experience with “Thin Mint-y Gate” is raising a bunch of questions, for the audiences reading and commenting on blogs, for the Girl Scouts and their community, and for me as a blogger & management scholar. I hope I’ll get a chance to address some of these questions…

Wal-Mart Knocks Off the Girl Scouts

Aug 3, 2009

—

by

cv harquail

in Authentic or Not?, Claims vs. Behaviors, Creating Authenticity, For Purpose/For Profit Orgs, Rants Raves Ramblings & Reflections, Sustainability & Greening

(Welcome MacLeans Readers… Please join the conversation! ) Just when you think your opinion about Wal-mart might be changing… Just when you think that maybe, just maybe, Wal-mart was learning to be a better citizen… Wal-mart turns around and does something really … despicable. It’s not discriminating against women, strong-arming suppliers, polluting neighborhoods or racing…

Peek inside an Authentic Organization: Blogging at Berrett-Koehler

Jul 14, 2009

—

by

cv harquail

in Authentic or Not?, Claims vs. Behaviors, Employees/Individuals, For Purpose/For Profit Orgs, Great Examples, Progressive Organizational Movements

Years of following industries that create culture have left me with a special fondness for book publishers. Year after year, season after season, page after page, book publishers create objects that convey what I love most — great ideas. Increasingly, book publishers do this in an embattled industry, towards a customer base with a dwindling…

Resources for Authenticity: Being vs. Understanding

Jun 30, 2009

—

by

cv harquail

in Brand(ing):Inside & Outside, Business & Mgmt Education, Claims vs. Behaviors, Diversity & Feminism, Employees/Individuals, Great Examples, Organizational Design

What resources can organizations draw on to create and sustain an authentic sense of “who they are”? My class with the Darden EMBA students on Saturday danced around the questions of “How do organizations ‘source’ their identity? and “How do organizations sustain their authenticity?” Even though we had a chance to discuss many other issues…

On the importance of Flair

May 6, 2009

—

by

cv harquail

in Claims vs. Behaviors, Employees/Individuals, Rants Raves Ramblings & Reflections

The origin of “flair”? Every Organizational Behavior scholar’s favorite cult flick: Office Space.

Which is worse: Being “Authentic & Bad” or being “Bad for Being InAuthentic”?

Apr 30, 2009

—

by

cv harquail

in Authentic or Not?, Claims vs. Behaviors, Hypocrisy, Image & Reputation

Before reading any further, let’s take a poll: [poll id=2] [poll id= 3] How do our results compare to the findings of a more comprehensive annual survey of the reputations of US corporations? "America’s Most Least Reputable Companies" Reputation Institute just released its annual survey that determines the nation’s most respected companies. (The survey is…

Category: Claims vs. Behaviors