Tag: starbucks
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That Special Starbucks: Does the place help the people be authentic?
First it was the Siren. Then it was the Christmas cards. For a while, it’s been the original artwork by their very own baristas displayed on the walls.. And now, my favorite Starbucks is getting bouquets of flowers. On a recent visit, there were two big vases of flowers on the counter by the espresso…
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Can Starbucks Touch Your Soul?
When an organization is being authentic, you can feel it. Even when its character is being expressed in a very small way, or through a very small action, an organization’s expression of its authentic self can touch your soul. I was reminded of the power of small, authentic acts to touch your soul while I…
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Burned by Inauthenticity
I had almost forgotten the details of our family’s bad experience with a national espresso chain after my daughter was burned by a grande hot tea on her way to the Big Apple Circus. Then I saw this article about a toddler being burned by a hot hash brown at Dunkin Donuts, and my whole…
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Can Organizations Regain Authenticity by Bringing Back Their Original Visionaries?: Where to, Starbucks?
Too many organizations feel inauthentic. Some organizations never had authenticity, and they feel empty. Other organizations had authenticity once but have since lost it. These organizations feel hollow. In an effort to address its own hollowness, Starbucks has over the last year brought back not one but two of its original visionaries, Howard Schultz and…