Brand(ing):Inside & Outside

Social Media Risks: Restoring trust when your brand mascot is a killer (whale)

March 2, 2010

Tweet The challenge of being authentic on social media can be scary. Many organizations are afraid of being ‘on’ social media platforms like Facebook and Twitter, where they (or their representatives) are accessible and active in real time. They worry that participating in real time on social media platforms will expose them as unthinking, out […]

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Why So Much Anger at the Girl Scouts?

February 22, 2010

Tweet Ever since I poked the beehive back in August with my post about Walmart and Girl Scout cookies, my blog and I have been receiving angry comments from people who just hate the Girl Scouts. It’s one thing to be angry at Walmart, but the Girl Scouts? I don’t understand… Why is there so […]

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Fix the Brand of Men’s Figure Skating: Send Out the Clowns, and get me Johnny Weir

February 19, 2010

Tweet The ‘Brand of Men’s Figure Skating’ is broken. The brand lacks coherence, it isn’t compelling, and sometimes it isn’t even attractive. And it’s all because of what those guys wear. In an ideal world, the Brand of Men’s Figure Skating reflects a hearty frisson between between the brand’s two defining attributes: Athleticism & Artistry. […]

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Girl Scouts Rebrand Their Cookies: “Every Cookie Has A Mission”

February 18, 2010

Tweet The Girl Scouts have been busy with their organizational re-branding efforts. With the start of the 2010 Cookie Season, they have a new branding campaign specifically designed to make Girl Scout cookies meaningful. Back when I wrote the post Wal-Mart Knocks Off the Girl Scouts, about Walmart entering into competition with the Girls Scouts […]

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Authentic Student Entrepreneurs: Embedding Personal, Product and Organizational Brand

February 17, 2010

Tweet What do fledgling entrepreneurs need to know about creating authenticity? And what, if anything, does this have to do with cupcakes? I had a chance to try to boil it all down to a few key ideas when I taught two classes of an undergraduate Entrepreneurship course at NYU’s Stern School of Business. My […]

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Girl Scouts: Limiting Cookie Sales by Strengthening Their Brand?

February 8, 2010

Tweet Good news for you and your Thin Mint Addiction! The Girl Scouts are making it easy to find out where those dang cookies are being sold! (Now I don’t have to drive to Walmart and get the cheaper but less meaningful generic imitations!) The Girl Scouts have an online cookie locator– just type in […]

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Does the iPad Signal a Change in Apple’s Core Brand & Identity?

February 2, 2010

Tweet If products reflect an organization’s values and an organization’s identity, does Apple’s new iPad tell us something about where Apple as a company is headed? And, if that’s where Apple is going, do we all want to go there too? Here’s a proposition: Apple as an organization is changing, from an organization that’s “about” […]

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Authentic Twitter: Are exclamation points unprofessional?

January 20, 2010

Tweet Exclamation Points: An Authenticity Issue Last week, I got a bit of crap from I was chided by one of my colleagues for sending a 4-line email with three (three!!) exclamation points. This colleague also pointed out that I occasionally sprinkle my tweets with exclamation points. This is a problem. These exclamation points, s/he […]

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When Brandividuals Violate Organizational Reputation: Ethics, NPR and Fox News

December 15, 2009

Tweet Media Watchdog Eric Boehlert blasts out of the gate this morning with an incisive critique of a longstanding, problematic relationship between NPR and Fox News. Please go to Eric’s post “According to its ethics code, NPR still has a problem” at MediaMattersForAmerica to read the entire story, which he has been covering for several […]

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