Posts tagged as:

values

The Girl Scouts have been busy with their organizational re-branding efforts. With the start of the 2010 Cookie Season, they have a new branding campaign specifically designed to make Girl Scout cookies meaningful.

IMG_1046.JPGBack when I wrote the post Wal-Mart Knocks Off the Girl Scouts, about Walmart entering into competition with the Girls Scouts on their iconic Thin Mint cookies, I received scads of angry comments about the prices of Girl Scout cookies. I also got many snarky thank yous for letting people know that reasonably good facsimiles of Girl Scouts’ Thin Mints were available as part of Walmart’s ‘Great Value’ private label offerings.

Beyond the unnecessary anger these comments reflected, they did point out a big problem for the Girls Scouts and their cookies– people had started to treat the Girl Scouts’ Thin Mints like regular, ordinary cookies.

Girl Scout cookies, to these readers, were not something special that commanded a high price point or that made a contribution to anything but your waist measurements.

Now, the Girl Scouts themselves are taking the lead in getting their message out. The Girl Scouts have launched a cookie based branding campaign:

“Every Cookie Has a Mission:
To Help Girls Do Great Things”

The campaign includes a few terrific videos, some collateral material (for putting stories into local newspapers) and a significant effort to promote a consistent message. I have no inside information about the campaign per se, but my online searching has shown me that the message is widespread and consistent across regional and local Girl Scouts’ web & print presentations.

We can’t tell yet whether the cookie videos will really “go viral” in the true sense of the term. But, the “Every Cookie Has a Mission” videos are certainly charming, inspiring and to the point.

Take a look at this Cookie video yourself (it’s only 30 seconds long).

The Girls Scouts do need to raise their profile, (re)educate the community about the work the Girl Scouts themselves do, and enducate the community about what Girl Scouting offers to girls and to the larger community.

All of these messages should help the public understand why they should support the Girl Scouts.

Cookies + Mission = Great Branding

Attaching the “Mission” to the cookies themselves is terrific strategy. Girl Scout Cookies, and Thin Mints in particular, have their own cultural capital and celebrity. With the additional branding efforts, the Cookies that Have a Mission communication the meaning of  not only the iconic symbol of the Girl Scouts, or the chief fundraiser for the Girl Scouts, but also the meaning of the Girl Scouts themselves.IMG_0299.JPG

Instead of just having a Thin Mint cookie, you can have a part in the Girl Scouts’ mission to teach leadership skills, teach business skills, and help girls contribute to their communities.

An added benefit? Customers can focus on the mission of the cookies, and not their cost or their calorie counts.

Now, when customers see that the ‘real’ Thin Mints cost 25% more than the national brand ones (e.g., Keebler’s) and 35% more than the Walmart private label ones, they might understand that the price is related not just to the cookie, but to the meaning behind the cookie, to the values the cookie represents, to the activities the cookies support.

After watching this video, do you think you’ll be more inclined to buy Girl Scout cookies?

Because, you know, you wouldn’t be buying a chocolate wafer with a melty mint coating. You’d be buying a Cookie That Has a Mission.  So be prepared, and plan to buy lots of cookies.

Here’s the extended, more poignant version, “What Can A Cookie Do?” (1.25 secs)

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The (Feminist) Business Bloggers’ Lament

by cv harquail on January 26, 2010

In the past several weeks I’ve been working with two different groups of businesswomen, developing social-media based movements to advance social change in and around the workplace.

Conversations with these women have been intellectually challenging, inspiring and empowering. And they have also been oddly confessional, about a problem that — in my opinion — it’s time to bring out into the open.

A Personal Authenticity Problem

These women can’t be authentic, and can’t be their most powerful, because they are hiding something. These powerful, dynamic, visionary women are hiding their concerns about equality between women and men. These businesswomen are hiding their own feminist identities.

Here’s how the confession the conversation breaks down:

First, we get the fears:

  • I don’t want to bring up women’s concerns when talking to potential clients about this business issue.   If I raise it as a women’s issue, or — worse– a mom’s issue, it’s treated as a special interest instead of a business concern.
  • I don’t want people to think I’m “only” talking about women’s issues, that I’m a one-trick expert.
  • I don’t want clients to think that I’m bringing up women’s situation because as a woman I’m self-interested and/or because I have an axe to grind.

Then, we get the reflections on experience:

  • Any time I bring this up as a woman’s issue, it gets marginalized and put in a corner because women are a “special case”.
  • Any time I bring this up as a women’s concern, people disregard it and tell me that this isn’t a business issue.

Then, we get the Authenticity Problem:

  • I don’t want my silence to be perceived as me not being feminist.
  • don’t want my silence about women’s concerns to be perceived as me not being smart enough to see the gendered dynamics, differences and issues that will prevent this business program from being successful.
  • I don’t want my silence to be perceived as collusion.

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But silent we are.

After a few (female and male) colleagues have said to me “I didn’t know you were a feminist,” I realized that I’d maybe dialed back my own authenticity a little too much.

And, I’ve wondered: What am I doing that is chronically inauthentic, if this is how some people see me? (Alternative analysis: they don’t know what a feminist looks like.)

Okay, I’ll admit it: I’ve hedged, myself, on this very blog. Many times. Over and over. Afraid people will dismiss AuthenticOrganizations if/when I drop the f-bomb.

Why is this Inauthenticity a problem?

By not speaking as feminist business people, about women’s issues, gender dynamics, and other intersectional concerns about diversity and inclusion that are important to the business initiatives they lead, none of these women gets to participate in an authentic way.

And, the very initiatives they are advocating are feminist issues — issues where a feminist analysis and the feminist agenda would make a big difference in what goals are set and what kind of social change is achieved. Said one of these businesswomen:

Sexism itself prevents us from covering these topics, even though we know we can’t put this initiative onto already “sexist “organizational cultures, and hope that we will still achieve the change we seek.

Not thinking as feminists, not reminding ourselves to use a feminist lens, actually impedes our effectiveness as business people, as strategists, as consultants, and as leaders.

So, what should we do?

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Response to 9/11 Tragedy Revealed Business Schools’ Values

September 11, 2009

You will read many stories today recounting the heroism and the losses experienced eight years ago. We know now how many individuals and organizations rose up to help victims of the WTC & Pentagon attacks, and how individually and collectively  our responses to the 9/11 tragedy revealed important goodness deep within us.
Every year at this [...]

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The Only Harvard Business Review Article You Need to Read

January 27, 2009

Rarely am I inspired by the Harvard Business Review.
Despite Harvard Business Review’s efforts to revamp their print edition (with a zippier format, hip graphics and bite-size summaries) and to expand their online initiatives, HBR has always felt behind the times. Even when HBR has addressed issues critical to my own research or [...]

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An Agenda for Management Innovation: 25 Challenges

January 27, 2009

1. Ensure that management’s work serves a higher purpose.
Management, both in theory and practice, must orient itself to the achievement of noble, socially significant goals.
2. Fully embed the ideas of community and citizenship in management systems.
There’s a need for processes and practices that reflect the interdependence of all stakeholder groups.
3. Reconstruct management’s [...]

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B Corporations and Employer Branding

November 27, 2008

Branding your organization as being "for purpose and for profit" might help you attract just the right kind of talented job applicants. At least that’s what the HR Folks at Reece Computer Systems seem to believe.
In their job posting for a Consulting Engineer , Reece Computer Systems not only describes the [...]

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Obama’s Website Made Me Cry

September 23, 2008

It moved me from intent to action. It snuck past my shield of cynicism. It struck me at the core of what I care about. And it made me remember that what really connects people and organizations is the chance for them both to be authentic.
What hooked me wasn’t the way the Campaign organization [...]

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Homophobia and (In)Authenticity at Omnicom: What can a leader do?

July 24, 2008

I am struggling to understand the pattern of reactions to a recent critique of an organization’s authenticity. Bob Garfield, writing in Monday’s (7/21) Advertising Age, has an Open Letter to Omnicom President-CEO John Wren, asking Wren to look at the contradiction between Omnicom’s public Statement on Corporate Responsibility and the homophobia represented in three recent [...]

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B Corporation Identity: An Opportunity for Organizational Authenticity

May 1, 2008

What are for-profit organizations to do, if they want to pursue social purposes and be authentic?
Up until this point, organizations facing this authenticity dilemma had three options. They could:

Attempt to manage the incongruence between their actions and their identity, and forgo authenticity,
Resolve the inconsistency by giving up for-purpose actions and become an authentic [...]

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