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organizational change

Earlier this week I met with a group of organizational change advocates, each of whom is dedicated to reshaping the relationship between work and life.

Work-Life issues per se aren’t really my gig, although I’ve had a fair amount of work-life conflict in my day as an employee and as a manager. However, I invited myself along to this strategy session because I’m convinced that work-life fit, synergy, resonance, whatever-we-call-it is something we have to address if organizations themselves are to be(come) more authentic.

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I have noticed in my own organizational change work and in the perspectives of other consultants how often conversations about work-life strategies are kept at the sidelines. When we talk about how organizations can, will, or should change, we talk about technology, sustainability, flattening hierarchies, innovation, and so on, but we don’t talk about these opportunities in ways that pay attention to work-life issues.

Worse yet, we fail to remember that creating organizations with better work-life resonance is the only thing that will make any of these other initiatives effective.

You’d think that organizational change consultants, corporate strategists, and everyday leaders & managers would be interested in what is clearly the strategic initiative that would support and enable all others initiatives.

Instead, folks seem to be deterred from paying attention to work-life issues because we don’t ask each other to address the myths that make work-life a side issue and not a central issue.

These three myths are that (1) Work-Life is a women’s issue, (2) Work-life initiatives are only for employees who can’t keep up, and (3) Work-life initiatives are ‘nice to have’ but not critical. I wrote earlier, in The (Feminist) Business Bloggers’ Lament , about how sexism prevents us from considering work-life strategies, so let’s focus here on the other two myths.

Myth: Work-Life Initiatives are only for employees who can’t keep up.

When an employee needs some kind of flexibility in his or her work arrangement, managers and organizations implicitly assume that there is something “wrong” with that employee. After all, other employees can accept the constraints of the job as designed, so what’s his/her problem?

The employee who asks for flexibility is asking for ‘accommodation’ because he or she just can’t cut it.

We assume that the employee asking for flexibility is the exception. Every other employee fits quite nicely into the box we’ve created, right?

By focusing on the individual as the problem, rather than considering the role of the organizational system, we overlook what’s really the problem. What’s not cutting it is the relationship between how our organizations are designed and how human lives really are.

Our organizations are designed to ignore the realities of human lives. Our organizations are designed to create a competition between work and life, and then to stack the deck so that work wins.

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Organizational Change Using Authentic Attributes

by cv harquail on December 14, 2009

My friend Charles just took a new job ‘making rain’ for a creative services agency. The agency is well-known in its industry for producing top-quality product, but its business isn’t growing.

Why has their business stopped growing? Charles thinks that the problem with the agency is that it is “Too German”.

What does it mean to be “Too” German?

The agency delivers on all the attributes that you might think of from a firm that’s, well, German. Things are produced on time, within budget, with truly sophisticated design elements and dazzling production values. Clients love this about the agency.

200912141040.jpgBut somehow, this isn’t enough to attract more clients.

I asked Charles to tell me what he thinks needs to be changed.

The way that Charles describes it, by the time a client gets to the point in the creative process where they use his firm’s services, everyone is really tired. The excitement of ‘ideation’, the thrill of creation, and the adrenaline of execution have all been enjoyed, and now clients (and the product) are down to the final mile, the finishing touches, the coming together before the release to the market.

And, Charles believes that these tired clients don’t want to come to a polished, minimal, high-design place (even though this is what produces the outstanding results). No, he says:

“Clients want to come home. They want to put their bags down. They want to do their laundry (figuratively speaking). They want to be comforted.”

“So, I’ll telling them they need to be less German, more American. Don’t you agree?”

I don’t think it really works to tell  organizations that they are “too much” of whatever they are, and then ask them to change. Especially if you’re asking them to be somehow “less” of who they are.

Better, I think, to ask organizations what other attributes are part of their identity. Then, ask them how they might express these attributes in a new way to meet clients’ needs.

200912141048.jpgFor example, what does it mean to “be welcoming” and “feel like home” in a German way? Is there a way to meet clients need to feel at home, and relaxed and confident that the work will get done, in a way that draws out the organization’s authentic German identity?

Think about it this way– both of the photos here illustrate German dining areas, where the physical environment reflects the social environment. The first photo is of the lunchroom at the Bauhaus. This room was explicitly designed to be kind of uncomfortable, to reduce the amount of time that students and teachers would spend there. Contrast this with the second photo, of a German restaurant, a much homier, relaxed place. There must be ways to make clients feel at home that are also “German”, no?

I’m betting that Charles’ new colleagues would rather think about who they already are and how they can be more themselves.

Organizations who need to change, to adapt, to grow, do better by drawing on and drawing out their identity. It’s a more authentic strategy for change.

Do you agree?

Bauhaus Dessau Kantine by 96dpi on Flickr

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Wal-Mart Knocks Off the Girl Scouts

August 3, 2009

(Welcome MacLeans Readers… Please join the conversation! )
Just when you think your opinion about Wal-mart might be changing…
Just when you think that maybe, just maybe, Wal-mart was learning to be a better citizen…
Wal-mart turns around and does something really … despicable.
It’s not discriminating against women, strong-arming suppliers, polluting neighborhoods or racing to the bottom [...]

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Authentic Playlist at Misogyny Free Prom

May 15, 2009

A shout out to my girlfriends at Bust magazine, home of the GirlWideWeb and all things hip & 3rd wave feminist . They share the news today of an advocacy movement by The Women’s Health and Issues Club of the high school in Arcadia CA, which has resulted in a prom music playlist that [...]

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Flexible Downsizing and Sexism: Should we be worried?

March 10, 2009

There is a movement afoot to link organizations’ responses to the economic crisis to larger social goals, like sustainability and work family balance. Anytime we can get two valuable outcomes for one business decision, "that’s a good thing." Often, however, business decisions made for one reason have unintended repercussions.
Take the movement towards alternatives to layoffs, [...]

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5 Reasons Why Being Authentic Can Be Bad For Your Organization

March 5, 2008

Being authentic requires constant vigilance.
Authentic organizations need constantly to monitor the relationship between their identity, their image, and their actions. Ideally, the organization wants to catch (and fix) any misalignments before others notice, because these misalignments can easily be interpreted as signs that the organization isn’t authentic or isn’t intending to remain authentic. This vigilance [...]

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Work-Life Initiatives are the foundation of Authentic Organizations

March 14, 2010

Earlier this week I met with a group of organizational change advocates, each of whom is dedicated to reshaping the relationship between work and life.
Work-Life issues per se aren’t really my gig, although I’ve had a fair amount of work-life conflict in my day as an employee and as a manager. However, I invited myself [...]

Read the full article →