November 20, 2009
Love. That was what I saw when I went to the home page of Smith & Nephew: UK & Ireland. I saw love, even thought that’s not what Smith & Nephew said was one of their organization’s core values. Smith & Nephew is a medical products company that makes, among many things, wound dressings. I [...]
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October 28, 2009
It looks like Comcast is, in fact, working to integrate its social media efforts into its internal systems. This integration of their customer contact efforts, along with internal leadership initiatives, is powering overall organizational change. In my previous post, I questioned whether people were assuming cultural change at Comcast simply because their CEO claimed change [...]
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