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Great Examples

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Who knew that the New York Jets knew so much about being authentic?

The New York Jets moved into their new training facility in Florham Park, NJ, just last week. Stories about the new building (designed by Skidmore, Owings & Merrill LLP) describe it as huge, high-tech, state of the art, and light filled. Take a look at the photos on the Jet’s website and the New York Times .

The Jets demonstrate in their new facility ways that your organization can use its physical environment — the space where you put yourselves– to help it be more authentic.

Here’s what the New York Jets know:

1. If your organization requires people to punt, build ceilings that are 96 feet high.

kickoff jets

Sometimes, to get the job done, the New York Jets have to kick the ball pretty high, and pretty far. In their former practice space, the Jets had to worry about balls bouncing off the ceiling! And, once a ball hit the ceiling, there was no way for the kicker to confirm his aim and improve his kicks with correct feedback.

Now, in a fieldhouse with 96 ft ceilings, Jets who are practicing their kicks can actually see where the ball goes when it is unimpeded, just like in a real game. Players get to practice and refine the skills that they need to get their job done– without making any physical compromises.

    => To help your organization be authentic, create a physical space that has room for ‘who you are’ and ‘what you do’.

2. If your organization requires focus, mark your territory in ways that frame how you want to think.

At the New York Jets ‘ training center, the design of the physical space helps the entire organization focus its attention on the game of football. Two features are particularly clever. First, the view from every window emphasizes what the organization is there to do: play football. All that members can see when they look outside are football fields. Not highways, not billboards, not parking lots. Just football fields.

jets inside Second, there are yard-line markers not only outside on the football fields, but also inside the building, on the floors, the walls — yes, even the ceilings. You read that right– there are yard-line markers everywhere you look. What do these yard-line markers do for the organization, you ask? They teach everyone in the organization — from accountants to word processors — just how far you need to go to get a first down.

The yard-line markers also reinforce the idea that everyone in the organization plays an important position on the field. And, the yard-line markers remind the entire organization that what matters most is what happens on the football field .

    => To help your organization be authentic, use physical space to shape the ways people think and focus everyone’s attention on what’s most important.

3. If your organization requires professionalism and a winning spirit, create a space that is uplifting and inspiring.

The New York Jets training center is beautifully, thoughtfully designed to be completely professional and ’state of the art’. The bright, airy entryway looks right out onto the practice field. The materials, fittings and finishes are the highest quality. The classrooms, media booths, and weight room showcase the latest in technology. Everything is designed so that the players, the coaching staff, and the office staff feel proud and professional.

The emotional effect of this design attention? Energy and enthusiasm.

Altogether, as Randy Lange writes on the New York Jets’ website:

The essence of the new complex can be captured in a phrase: competitive advantage.

    => To help your organization be authentic, use physical space to uplift, inspire and energize everyone.

So what can the New York Jets teach you about authenticity?

A physical space 81181366JZ009_Washington_Re

– that has room for ‘who you are’ and ‘what you do’,

– that helps to focus and shape the organization’s attention, and

– that generates enthusiasm and energy throughout the organization

can make it easier for your organization to be authentic.

Does your organization have the kind of physical space that lets you collectively be who you want to be?

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What makes an organization or business authentically “Black”?  [Or for that matter, what makes an organization authentically "feminist", authentically "Mormon", authentically "Republican", and so on?]

By my definition, an organization is authentically “Black” not when the majority of its members or employees are Black, but when the organization promotes the interests of the Black community.

west cary group big Because the question of “what makes an organization authentically Black” is one I’ve been pursuing in my academic research, I was intrigued by a column in last week’s Advertising  Age, Five Rules for Black Agencies , by Moses Foster , head of the West Cary (Advertising) Group . From his perspective as the owner of a Black advertising agency, Foster argues that black-owned agencies have a particular role to play in the advertising industry. The particular role of Black-owned agencies, he argues, is to hire & develop talented Black advertising professionals.

Foster’s column continues a long-running conversation in the NYC Advertising community about the lack of African Americans in the business , and it needs to be understood against this context. [See these stories from earlier this summer about diversity initiatives in the NYC Advertising community.] So, keep in mind that there is more to the story….and check out the comments under his article, too.

Foster’s Five Rules for Black Agencies include (as written):

1. Do exceptional work.

2. Don’t settle for Black business (alone).

3. Don’t get caught in the “Chuck D Trap” (i.e., don’t assume that you can represent every Black person’s point of view).

4. Don’t kid yourself; yo ur agency didn’t just happen to be diverse .

5. (Recognize that) We do have an obligation to our own .

In his colloquial and practical language, Foster recognizes that no Black organization can represent every black person or black community, because there is a diversity of ideologies/beliefs systems about why racism exists and about how members of the Black community should work for equality. And, Foster recognizes that there is a critical distinction between an agency that employs Blacks and an agency that is a Black organization. A Black organization demonstrates its commitment to the Black community, however it defines that commitment.

It’s rule #5 that creates the important distinction:

Acting on a sense of obligation to the community it claims to be part of
is what makes an organization authentically Black.

Foster’s implied emphasis on creating job opportunities for other Blacks is an individualistic approach, and just one of many approaches . There is more that a Black agency can do. As Foster himself reflects, he found the stories of Black entrepreneurs like John H. Johnson to be so impressive, because:

They created jobs for black talent, created respect in the industry for black-owned businesses and helped to favorably shape America’s perceptions of black people.

If the ultimate goal is to improve the standing of the entire community, Black agencies should not only (1) create opportunity for Black advertising professionals, but also (2) represent the Black community in the advertising industry and (3) represent the Black community effectively through the agencies’ products (in this case, through the advertising & media messages themselves ).

A more complete way to understand Rule #5 is:

Recognize an obligation to our own,
– for nurturing their talents,
– for establishing organizations they can be proud to be part of, and
– for creating work that represents the group well enough to help
change perceptions.

What do you think? What is it, in your view, that would make an organization authentically Black?

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Homophobia and (In)Authenticity at Omnicom: What can a leader do?

July 24, 2008

I am struggling to understand the pattern of reactions to a recent critique of an organization’s authenticity. Bob Garfield, writing in Monday’s (7/21) Advertising Age, has an Open Letter to Omnicom President-CEO John Wren, asking Wren to look at the contradiction between Omnicom’s public Statement on Corporate Responsibility and the homophobia represented in three recent [...]

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