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feminism

The (Feminist) Business Bloggers’ Lament

by cv harquail on January 26, 2010

In the past several weeks I’ve been working with two different groups of businesswomen, developing social-media based movements to advance social change in and around the workplace.

Conversations with these women have been intellectually challenging, inspiring and empowering. And they have also been oddly confessional, about a problem that — in my opinion — it’s time to bring out into the open.

A Personal Authenticity Problem

These women can’t be authentic, and can’t be their most powerful, because they are hiding something. These powerful, dynamic, visionary women are hiding their concerns about equality between women and men. These businesswomen are hiding their own feminist identities.

Here’s how the confession the conversation breaks down:

First, we get the fears:

  • I don’t want to bring up women’s concerns when talking to potential clients about this business issue.   If I raise it as a women’s issue, or — worse– a mom’s issue, it’s treated as a special interest instead of a business concern.
  • I don’t want people to think I’m “only” talking about women’s issues, that I’m a one-trick expert.
  • I don’t want clients to think that I’m bringing up women’s situation because as a woman I’m self-interested and/or because I have an axe to grind.

Then, we get the reflections on experience:

  • Any time I bring this up as a woman’s issue, it gets marginalized and put in a corner because women are a “special case”.
  • Any time I bring this up as a women’s concern, people disregard it and tell me that this isn’t a business issue.

Then, we get the Authenticity Problem:

  • I don’t want my silence to be perceived as me not being feminist.
  • don’t want my silence about women’s concerns to be perceived as me not being smart enough to see the gendered dynamics, differences and issues that will prevent this business program from being successful.
  • I don’t want my silence to be perceived as collusion.

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But silent we are.

After a few (female and male) colleagues have said to me “I didn’t know you were a feminist,” I realized that I’d maybe dialed back my own authenticity a little too much.

And, I’ve wondered: What am I doing that is chronically inauthentic, if this is how some people see me? (Alternative analysis: they don’t know what a feminist looks like.)

Okay, I’ll admit it: I’ve hedged, myself, on this very blog. Many times. Over and over. Afraid people will dismiss AuthenticOrganizations if/when I drop the f-bomb.

Why is this Inauthenticity a problem?

By not speaking as feminist business people, about women’s issues, gender dynamics, and other intersectional concerns about diversity and inclusion that are important to the business initiatives they lead, none of these women gets to participate in an authentic way.

And, the very initiatives they are advocating are feminist issues — issues where a feminist analysis and the feminist agenda would make a big difference in what goals are set and what kind of social change is achieved. Said one of these businesswomen:

Sexism itself prevents us from covering these topics, even though we know we can’t put this initiative onto already “sexist “organizational cultures, and hope that we will still achieve the change we seek.

Not thinking as feminists, not reminding ourselves to use a feminist lens, actually impedes our effectiveness as business people, as strategists, as consultants, and as leaders.

So, what should we do?

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Exclamation Points: An Authenticity Issue

Last week, I got a bit of crap from I was chided by one of my colleagues for sending a 4-line email with three (three!!) exclamation points. This colleague also pointed out that I occasionally sprinkle my tweets with exclamation points.

This is a problem. These exclamation points, s/he explained, are simply “not professional”.

“Not professional.”

Those are fighting words, are they not?

We who write about business, critique organizations, advocate social change, etc. are supposed to be professional, whether we’re using e-mail, or Twitter, or any other medium. Otherwise, you all “they” don’t take us seriously.

201001201251.jpg[Note, in just the last week, my tweets have included the terms "Foucault", "Saussure", and "capitalism-enhancing". But apparently those words don't detract from my professionalism. ]

Do exclamation points really dilute my authority as an expert?

Tarnish my PhD? Make me seem more like a mom blogger than a business blogger?

I know that we have gendered definitions of what it means to be “professional”. Women are held to different standards than are men when it comes to demonstrating our professionalism, because people have different expectations of men and women. So, I can appreciate that there may be some behaviors that are ‘unprofessional’, and might seem even more “unprofessional” when they come from women. Or me.

But are exclamation points one of these unprofessional behaviors?

For me, it’s important to be authentic in my communication – to be as direct, as clear, and as “me” as possible. Frankly, I am occasionally bemused by my own use of exclamation points, emoticons, emotional words inside brackets, cr*&sed out cuss words, and some occasional lolspeak [ e.g., I can haz paradimz!]. But yo, that’s how I roll. For real.

[Still, despite my fondness for Hello Kitty, I am not a smiley-face kind of gal. Not really. So I do see a contradiction there.]

But what is really going on with the critique of my use of exclamation points?

Let’s look at the research on gender and exclamation points!

[Of COURSE there is research on this! I found it in November when I was researching how we create social presence online through social media! And since I bookmarked it, I can go straight back there!]

Past research has reported that females use exclamation points more frequently than do males.

Such research often characterizes exclamation points as “markers of excitability,” a term that suggests instability and emotional randomness [emphasis mine] …

The present study uses a 16-category coding frame in a content analysis of 200 exclamations posted to two electronic discussion groups… The results indicate that exclamation points rarely function as markers of excitability in these professional forums, but may function as markers of friendly interaction, a finding with implications for understanding gender styles in email and other forms of computer-mediated communication. — Waseleski, C. (2006)

201001201254.jpg

Hmm… exclamation points suggest instability and emotional randomness.

And they are used more often by men than women.

I start to see the problem… Instability and emotional randomness are obviously not professional characteristics — and these characteristics are particularly damning for female professionals.

But what did this research actually find?

  • Females use exclamations significantly more than do males
  • People use exclamation points to express thanks and friendliness (32%), and to emphasize facts (29%) more often than they do to reflect excitability (9%)
  • “Thanking, whether of the friendly or effusive type, was also a predominantly female behavior (in this study). These findings are consistent with Herring’s (1994) observation that female online discourse style is characterized by “supportiveness,” which includes “expressions of appreciation, thanking, and community building activities that make other participants feel accepted and welcome” (p. 4). “

The results of this study do not support the notion that exclamation points function solely or even primarily as markers of excitability.

So apparently our generalized perception of how exclamation points are used online is different from what the data actually tell us what we think exclamation points from women are saying is different from what women who use exclamation points are actually trying to say.     Looks like we have to listen to what women are actually saying.

Thus, I conclude that while exclamation points are often seen as ‘markers of excitability’ when used by women, in fact:

Exclamation points are tools for communicating thanks, friendliness and warmth!

I refuse to equate appreciativeness, friendliness and warmth with being “unprofessional”. So there!!.

If you get a tweet from me with an exclamation point, just imagine it as this: :-)

I can’t wait for Waseleski’s study of emoticons!

Waseleski, C. (2006). Gender and the use of exclamation points in computer-mediated communication: An analysis of exclamations posted to two electronic discussion lists. Journal of Computer-Mediated Communication, 11(4), article 6. http://jcmc.indiana.edu/vol11/issue4/waseleski.html

Image from Trenton Garden of Sculpture by bobjagendorf on Flickr
A print of “Exclamation Point” by AndreaDaquino can be purchased on his site.

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Work-Life Fit is an Enterprise 2.0 Solution

January 19, 2010

This headline could be puzzling…  What could possible make Work-Life Fit and Enterprise 2.0 relevant to each other? After all, one is a challenge of the modern workplace, and the other is a challenge to the modern workplace.
They come together because both concepts ask us to redesign our organizations.

Although Enterprise 2.0 and Work-Life Fit strategies [...]

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When Will “Social Business” Become Social Change Business?

January 7, 2010

Just a quick rant here, triggered by and not quite in response to Rachel Happe’s post on The Social Organization & Womenomics. In her post, Rachel wonders whether a truly ’social’ organization or business might be more accommodating to the real-world, real-life pressures of managing work and family demands, not only for women but also [...]

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Bias Bingo: Blending Branding and Learning

November 4, 2009

I love it when basic business science can be applied to important causes. So, I was excited when my favorite FemaleScienceProfessor pointed me towards a clever website designed to teach about gender bias: The Gender Bias Learning Project.
The Gender Bias Learning Project is a great demonstration of how basic web skills, clever marketing skills, and [...]

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Defend Your Personal Brand. Barbara Boxer shows how.

June 19, 2009

What can we learn from Senator Barbara Boxer and her interaction with Brigadier General Michael Walsh?
1. Defend your personal brand.
2. Ask to be treated in a way that reflects who you are, what you have accomplished, and what you stand for.
3. To do anything else is to allow your personal brand to degrade.
Boxer and [...]

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Reason #238 that we should have another woman on the Supreme Court

May 19, 2009

From Feministing. com
Really, Ann Friedman nails it. No sense in trying to recap this… just head to the full article. (captioned photo from Feministing)
Supreme Court: Pregnancy discrimination A-OK!
“Today our nation’s highest court ruled in AT&T v. Hulteen that women who took maternity leave and were discriminated against by AT&T are shit out of luck.
Before the [...]

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Authentic Playlist at Misogyny Free Prom

May 15, 2009

A shout out to my girlfriends at Bust magazine, home of the GirlWideWeb and all things hip & 3rd wave feminist . They share the news today of an advocacy movement by The Women’s Health and Issues Club of the high school in Arcadia CA, which has resulted in a prom music playlist that [...]

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Working Moms Go Viral

May 7, 2009

… And I’m not talking about Swine Flu.
MomsRising.org is spreading a virus . .. it’s their "Mother of the Year Award" video, and I got one! Hooray for me! Mom of the year!
Does it matter that every other working mom is also receiving the "Mother of the Year Award" too? Heck [...]

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“What if you could buy social justice?” or Does ‘values shopping’ really make a difference?

December 15, 2008

Can for-profit, for-purpose organizations make a difference, if we patronize them?
Thinking about an organization’s authenticity invites us to examine simultaneously what the organization does and how it does it. When we think about organizations being authentic, we assume that organizations have their business purpose — the thing that they’re out there to "do", and [...]

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