Posts tagged as:

corporate identity

Does the iPad Signal a Change in Apple’s Core Brand & Identity?

by cv harquail on February 2, 2010

If products reflect an organization’s values and an organization’s identity, does Apple’s new iPad tell us something about where Apple as a company is headed?

And, if that’s where Apple is going, do we all want to go there too?

Here’s a proposition:

  • Apple as an organization is changing, from an organization that’s “about” creativity to an organization that’s “about” consumption.
  • Most consumers haven’t noticed this change, although the tech community is on to it.
  • While many consumers won’t care, Apple’s core customers and its biggest fans will feel disappointed by this identity change. Some may even feel betrayed.

Let’s build the argument:

An organization’s products communicate that organization’s identity.

An organization’s products – their physical features, their intended uses, their manufacturing processes, and their marketing strategies — communicate an organization’s values. green apple.jpg

When an organization creates, produces, distributes, and supports a product, that organization makes important choices. The organization places bets on what it thinks consumers want (or need), decides which possibilities it wants its products to support, and decides how it uniquely will make these come about. The organization chooses a physical design, a software platform, and a set of utilities, to support a certain kind of current use.

The organization’s choices also express, demonstrate and create the organization’s vision of the future.

Corporate values = product attributes = corporate brand = product brand

The relationship between an organization’s identity and its products’ defining attributes is like the relationship between the chicken and egg. Neither one comes first, and each depends on the other.

Consumers have an understanding of the organization’s brand (or identity) and see the brand in the organization’s products. And, consumers come to equate the qualities of the product and the attributes of the organization itself.

Nowhere is this interdependency between organizational ‘brand’ and product brand more apparent than at Apple.

Apple’s product brand: What do we think makes Apple products special?

Each Apple product is positioned as a tool to ‘think different’. Apple products emphasize sophisticated visual design, simplicity, sheer beauty, and an “alpha-underdog-ness” that suggests that everything that makes Apple products different from convention also makes them better.

Apple’s organizational brand: Who do we think Apple is? [click to continue…]

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Beyond an Online Dress Code: A ‘Look Code’ for Work Avatars & Employee Branding

by cv harquail on November 3, 2009

We need to go beyond dress codes and consider “Look Codes” for the work avatars that employees use online. Online look codes will help employees translate the qualities of their organization’s brand into the avatars they create for themselves.

Organizations should care about their members’ work avatars because these avatars are representing the organization, and its brand, in these online spaces.

Online Dress Codes

avat.jpg
When Gartner Consulting released a report proclaiming that Enterprises Must Get Control of Their Avatars, they made six recommendations. Most of the conversation around Gartner’s report focused on just one recommendation, that organizations consider creating online dress codes.

I think that most people focused on the idea of a dress code for work avatars not simply because the idea seems pretty funny. (A dress code for cartoons? Really?) But also, folks have focused on dress codes because dress codes are easy. We know how to do them.

Going Beyond Dress Codes

Online dress codes are easy to employ; simply transfer IRL corporate dress codes (or informal norms) into the online space.

Dress codes address clothing, hairstyles, and cosmetics, but they don’t address other elements of appearance, elements that are important parts of an online visual representation.

Online, what an avatar ‘looks like’ goes beyond how the avatar is dressed. In addition to clothing, avatars have demographic features (age, sex, racio-ethnicity, physical ability) and social features (aesthetics, gender performances). All of these features combine to create the visual image that the avatar presents. Organizational efforts to manage work avatars need to address all of these features.

A corporate “Look Code”

A ‘look code’ is a set of corporate guidelines for the overall physical appearance of employees. Look codes have evolved from retailing, where it has long been the practice for employees who interact with customers to present the organization’s desired image through their appearance. Look codes are all about employee branding.

Essentially, a look code falls somewhere between wearing the brand (with a dress code) and living the brand (with complete visual and behavioral guidelines). Look codes include not only guidelines for what they employee should wear, but also include ‘how’ the employee should look — e.g., “cool” or “hip” or “classic”. It’s in the “how” the employee should look that the qualities of the brand really come into play… since what’s cool, hip or classic is open for interpretation.

Look codes are understood as a marketing tool. They are also seen as a diversity-related minefield.

Taking away physical constraints …

Real people and their self-presentation is constrained by reality. What becomes kind of crazy an opportunity with an look code for avatars is that, online, there are no physical constraints.

  • The visual appearance of the avatar does not need to be realistic.
    The work avatar does not need to reflect the employee’s actual appearance.
  • The visual appearance of the avatar does not need to be human.
    The work avatar can be a non-human animal, a robot-y thing, a plant, a classic 1964 Porsche 911, or anything else really.

Historically, our at-work self-presentation has been constrained by reality. Now, online, our self-presentation is constrained only by our imagination. That’s why organizations might need to manage how members represent the organization, using something as broad as a ‘look code’.

What an online Look Code could look like

Organizations could come up with basic, real-world look codes and translate these into online guidelines. They could require employees to create avatars that reflect the employees’ human features (e.g., age, sex). Organizations could direct employees to project the organization’s brand through other conventional elements of the avatar’s human appearance.

Or, organizations could be a little more innovative.

Think about it: Without the constraints of reality and human-ness, how might individuals express the organization’s brand?

mimikko.jpg

  • Could we have every brandividual at Ford create him or herself as one of Ford’s cars? tachikoma.gif
  • Could we create a non-human species like Mimikko cat-people, or tachikoma, or even something that reflects the aesthetics of a particular (non-Japanese) nation? Could we personalize each version of this non human species?
  • Could we let people make up whatever animate creature they want?

Think about this, too:

What could we learn about our organization’s brand and how each individual might express the organization’s brand, if we let loose our imaginations?

Work avatar image from Amanda Linden at Second Life Blogs

See Also:
Crafting Business Avatars: An Authenticity Exercise
Representing your organization on Twitter: A Logo or a Face?
Why We Want Brandividuals on Social Media

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