From the category archives:

Organizational Design

This just in from Forbes Magazine — yet another article about why “women” don’t get promoted. (hat tip to my friend @ShaunRSmith)

Orit Gadiesh and Julie Coffman, in Why Women Don’t Make It Up The Ladder summarize several of the arguments that are advanced to explain why so few women, relative to men, get promoted up the management hierarchy. They conclude:

The mechanism for getting women into leadership positions is flawed.

ladder bahhumbugThe mechanism is flawed. So are the explanations that people give for why the percentage of women in managerial jobs goes from 50% to 3% from entry level manager to CEO.

Explanations or Excuses?

People have great difficulty separating explanations from excuses. Explanations tell us what is happening. Excuses tell us what people want us to believe is happening.

Here’s one “explanation”

“The reality is that in any group of equally competent and talented men and women of the same tenure, women who have taken time off or worked part-time for family reasons lack equal experience, by definition. That matters a lot when they are considered for promotion. Result: Men usually get the job.”

This is ‘explanation’ for women’s absence in top management is, quite frankly, crap.

It’s crap for two reasons–

1. This explanation suggests that employers are basically unable to determine who is better for a promotion based on job-specific criteria. Supposedly, they can’t tell the difference between “equally competent and talented men and women.”

Really? Are they just not paying attention? Or just not looking?

Perhaps organizations are unable to tell the difference simply because they are too lazy, too unskilled, or simply unwilling to make the effort to distinguish carefully between candidates.

If you think I’m crazy to suggest that employers are too lazy to make the effort to distinguish between candidates, consider this:

Study after study shows that interviews are basically useless when it comes to determining whether a person is well-qualified for a particular job. However, employers keep relying on interviews for their primary data about candidates’ ability. Why? Because it takes too much effort to identify exactly what skills are really needed for a job, and too much effort to figure out how to evaluate a person’s grasp of these skills.

This is especially true for middle and upper management jobs, which tend to be idiosyncratic enough that clear “HR” criteria are rarely already available to guide evaluations.

2. This explanation suggests that “dwell time” in a job, or a career, is an appropriate tie breaker between two otherwise “equally competent and talented candidates“. Supposedly, the amount of time you’ve spent in a job or at a company is a direct measure of ‘experience’.

Really? Does more ‘time in rank’ really mean more learning?

Perhaps organizations are just unwilling to examine if time really matters, and if it does, just what amount of time matters.

How does time matter, really?   Does ‘time in full-time job” really equal ‘experience’, and does ‘experience’ really equal ‘learning’?

No.

Especially, all other criteria being equal, a difference in the amount of full time work experience would show us the opposite of how that time difference is currently being used. If two people are equally qualified, and one took 10 years to qualify while the other took 7 years, who then is the ‘better’ candidate?

Does “time” really matter?

If time were an important criterion for promoting one of two otherwise equal candidates, why don’t we use age to decide who should get promoted?

An older candidate would have more experience, right? But would we ever promote one candidate over another similarly qualified candidate because he or she has more time on this earth and thus more ‘experience’?

pool clock cropped

I don’t think so.

So then, let’s ask: How many years’ difference really makes a difference?

Just how much of a difference in years of experience really makes a difference when it comes to someone’s ability to do the next level of a job?

Is a 2 year difference between two 35 yrs olds enough? Or a 4 year difference between two 40 year olds? Or a 6 year difference between two 50 year olds?

Because, when you think about it, the amount of time the average managerial mom is out of the workforce is not huge.

Just how many years does your average managerial mom ‘take off’ entirely if she has kids? Maybe an average of 6 years? How about those moms who go part-time for a while? What’s the average mommy-track stint? (Maybe, let’s be generous here, it’s all of 8 years? That translates into 4 years less ‘experience’.)

Is that enough to disqualify this mom from being promoted? Or from being considered for higher level work?

We should also ask, how long should this time difference matter? How many times does this time difference get used as decision criteria? Isn’t it possible that, at some point, a candidate demonstrates that regardless of the number of years she’s been a VP, that she has now demonstrated the ability to be promoted to EVP?

I’m thinking that this whole ‘explanation’ of time and ‘experience’ as the tie-breaker is not an ‘explanation’ but rather an excuse.

– Maybe, instead, organizations are unwilling to do the work it takes to distinguish among candidates.

– Maybe organizations are unwilling to put the effort into exploring just what difference 2, 4 or 6 years actually makes in a person’s ability to be promoted, and for how long that difference should matter.

– Maybe organizations should make more of an effort to understand what really matters to doing the next job well.

Perhaps we should stop talking about why ‘women’ don’t move up the ladder, and start focusing on why organizations won’t promote women.

What do you think?

For another view, see:
Pushing Ourselves to the Top of the Corporate Ladder at TheMamaBee.
Photo credits:
Old Ladder by Bahhumbug on Flicker
SwimmingPoolClock by TimmSuess on Flickr

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If products reflect an organization’s values and an organization’s identity, does Apple’s new iPad tell us something about where Apple as a company is headed?

And, if that’s where Apple is going, do we all want to go there too?

Here’s a proposition:

  • Apple as an organization is changing, from an organization that’s “about” creativity to an organization that’s “about” consumption.
  • Most consumers haven’t noticed this change, although the tech community is on to it.
  • While many consumers won’t care, Apple’s core customers and its biggest fans will feel disappointed by this identity change. Some may even feel betrayed.

Let’s build the argument:

An organization’s products communicate that organization’s identity.

An organization’s products – their physical features, their intended uses, their manufacturing processes, and their marketing strategies — communicate an organization’s values. green apple.jpg

When an organization creates, produces, distributes, and supports a product, that organization makes important choices. The organization places bets on what it thinks consumers want (or need), decides which possibilities it wants its products to support, and decides how it uniquely will make these come about. The organization chooses a physical design, a software platform, and a set of utilities, to support a certain kind of current use.

The organization’s choices also express, demonstrate and create the organization’s vision of the future.

Corporate values = product attributes = corporate brand = product brand

The relationship between an organization’s identity and its products’ defining attributes is like the relationship between the chicken and egg. Neither one comes first, and each depends on the other.

Consumers have an understanding of the organization’s brand (or identity) and see the brand in the organization’s products. And, consumers come to equate the qualities of the product and the attributes of the organization itself.

Nowhere is this interdependency between organizational ‘brand’ and product brand more apparent than at Apple.

Apple’s product brand: What do we think makes Apple products special?

Each Apple product is positioned as a tool to ‘think different’. Apple products emphasize sophisticated visual design, simplicity, sheer beauty, and an “alpha-underdog-ness” that suggests that everything that makes Apple products different from convention also makes them better.

Apple’s organizational brand: Who do we think Apple is? [click to continue…]

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Work-Life Initiatives Are the Foundation of Authentic Organizations

January 29, 2010

Earlier this week I met with a group of organizational change advocates, each of whom is dedicated to reshaping the relationship between work and life.
Work-Life issues per se aren’t really my gig, although I’ve had a fair amount of work-life conflict in my day as an employee and as a manager. However, I invited myself [...]

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Corporations as Persons: Steven Colbert explains this bad idea

January 22, 2010

[Jan 21: In light of yesterday's Supreme Court Decision, I'm re-posting this serious & pop-culture critique of the anti-democratic argument that Corporations Are People. Scott Klinger writing over at Alternet, sets out what it would/should mean for corporations really to be treated as "persons" and thus have the same responsibilities as people too. Me, [...]

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Work-Life Fit is an Enterprise 2.0 Solution

January 19, 2010

This headline could be puzzling…  What could possible make Work-Life Fit and Enterprise 2.0 relevant to each other? After all, one is a challenge of the modern workplace, and the other is a challenge to the modern workplace.
They come together because both concepts ask us to redesign our organizations.

Although Enterprise 2.0 and Work-Life Fit strategies [...]

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Networks and The Myth of Flattening Organizations

January 14, 2010

I was excited to hear from a few social media/Enterprise 2.0 advocates after my post last week asking When will social business become social change business? Special thanks to Jon Husband of Wirearchy, who not only confirmed that he has a revolutionary agenda behind his networked models of organizing but who also sent me some [...]

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Organizational Change Using Authentic Attributes

December 14, 2009

My friend Charles just took a new job ‘making rain’ for a creative services agency. The agency is well-known in its industry for producing top-quality product, but its business isn’t growing.
Why has their business stopped growing? Charles thinks that the problem with the agency is that it is “Too German”.
What does it mean to be [...]

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7 Signs of Change at Comcast: What I’ve found so far

October 28, 2009

It looks like Comcast is, in fact, working to integrate its social media efforts into its internal systems. This integration of their customer contact efforts, along with internal leadership initiatives, is powering overall organizational change.
In my previous post, I questioned whether people were assuming cultural change at Comcast simply because their CEO claimed change was [...]

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Is Twitter is Really Changing Comcast’s Culture?: 7 Signs to Look For

October 26, 2009

If you read TechCruch or pay attention to social media gurus, you might think that Comcast was really making progress towards becoming more customer-oriented.
We hear a lot about Frank Eliason and his leadership in getting Comcast onto social media to respond to customer complaints that, increasingly, are being voiced online. With @ComcastCares on Twitter, Eliason [...]

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Burned by Inauthenticity

September 14, 2009

I had almost forgotten the details of our family’s bad experience with a national espresso chain after my daughter was burned by a grande hot tea on her way to the Big Apple Circus. Then I saw this article about a toddler being burned by a hot hash brown at Dunkin Donuts, and my whole [...]

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