Organizational Design

What Makes Digital Tech Companies Models of Generativity?

March 13, 2014

Tweet Buffer, WordPress, AirBnB, Waze, LoveWithFood, ModCloth, Etsy— so many of the organizations I’m using as examples of generative businesses share a similar profile: They are relatively small, young, organized around a core software process or product, filled with coders and developers, and part of a specific tech community. Why is generativity such a defining […]

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Why Zipcar Is Not the “Sharing Economy”

January 9, 2013

Zipcar isn’t a sharing business, so it can’t create the sharing economy. Who can? Businesses that support customer-to-customer relationships and reciprocal caring.

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What Level of Social Business Change Do You Really Want?

March 29, 2012

Tweet What level of change do you really want from social business? Do you want a little bit, or a whole lot? Do you want process improvement? Or, Do you want organizational transformation? Social technology means organizational change. Social Business and social technologies are indeed bringing changes into your organization. That we know. But what […]

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Scale Positive Behaviors by Designing Them Into Social Software

March 20, 2012

Tweet Why doesn’t every piece of cake come with two forks? There’s no fixed reason why the cake can only come with one fork. But, having only one fork is an obstacle to sharing, even for the most generous of potential dessert-sharers. Why not bring me a second fork, to make it easy for me […]

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Extended Organizations: Finding the Boundaries and Naming the Contents

February 1, 2012

Tweet Can you help me out with a messy research-related question? What are the best ways to set boundaries around subsets of an “extended organization”, and then give these subsets names so that they are easy to talk about? The problem seems on the surface looks like a question of semantics (i.e., what to call […]

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Is Gamification a Cure for Entitlement?

October 19, 2011

Tweet What value is all this talk about gamification? It’s one thing to deploy game-design tactics to turn your for-profit services (like Foursquare or Hashable) into games. By playing games, folks actually will train themselves to use these products. More troubling to me is the idea of using gamification to redesign work tasks. Gamification and […]

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The “New” Crisis of Meaning?

October 4, 2011

Tweet What’s up with the word “new” in the phrase “meaning is the new motivator”? From all corners of the interwebz conversation about ‘business’, I see mention of this idea that meaning at work is something new, something that we have just begun to desire. Seriously. It seems to come as a surprise, or as […]

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How to Design Social Business Systems For Engaged, Social Organizations

June 23, 2011

Tweet Organizations are social — they always have been. But, organizations have rarely been designed intentionally to help us flourish as social beings while we work together. Neither our analog systems nor our digital systems have been designed to help us bring more of our social selves to our work together. But, it’s not that […]

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5 Ways That Systems of Engagement Bring Out Our Full Social Selves

June 22, 2011

Tweet Technology has a way of sucking the humanity right out of us. Consider how we describe, design and deploy ‘enterprise 2.0′ and work system technologies in our organizations: – When we talk about technology systems, we talk about machines, platforms, inputs and outputs.  We forget about values, emotion, flourishing, meaning and purpose. – When […]

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Social Intranet Design and Organizational Identity: Design for functionality and character

June 15, 2011

Tweet In a social organization, the design of digital social tools like intranets should reflect the organizational features that define the organization. These design features, no matter how subtle, can ‘auto-communicate’ and make salient the characteristics that matter most, and help organizations stay authentic. Especially in the digital workplace, our digital tools create an important […]

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