Members’ connections to Orgs

Extended Organizations: Finding the Boundaries and Naming the Contents

February 1, 2012

Can you help me out with a messy research-related question? What are the best ways to set boundaries around subsets of an “extended organization”, and then give these subsets names so that they are easy to talk about? The problem seems on the surface looks like a question of semantics (i.e., what to call it). [...]

Read the full article →

Communities of Commerce: Where the Marketplace is also the Meaning Place

January 11, 2012

Networks of people and organizations are usually either “markets” or “communities”. It bothers us that networks fit one or the other model of working together, because we envision something more –something both market and community –  in one network. We are often disappointed when markets don’t exhibit a commitment to any values other than maximizing [...]

Read the full article →

Connecting to the Company Story: Coding is Crafting for Etsy’s Engineers

November 21, 2011

Every organization has a story. Any group that wants to be an important part of that organization needs to craft a place for itself in that story. The story an organization tells itself and shares with others helps everyone make sense of who the organization is. For members, the organization’s story helps them articulate their [...]

Read the full article →

The “New” Crisis of Meaning?

October 4, 2011

What’s up with the word “new” in the phrase “meaning is the new motivator”? From all corners of the interwebz conversation about ‘business’, I see mention of this idea that meaning at work is something new, something that we have just begun to desire. Seriously. It seems to come as a surprise, or as a [...]

Read the full article →

Pay Attention to How Social Media Communities Create ‘the Organization’

September 20, 2011

Why do so many social business advocates overlook the organizational value of online communities? Too many people dismiss online communities for not being central to the organizations they serve.  These critics dismiss communities for being merely social, just another way to chat or swap tips. Even when they acknowledge how communities can be critical for [...]

Read the full article →

My Nose, Other People’s Business

September 1, 2011

[(As I prepare for teaching the first class of the Business Technology Consulting Practicum, I've been reflecting on how to encourage the students to identify the unique gifts that they have and to consider how they'll bring these gifts to the teams and the projects they choose this year.  It's only fair, I think, for me to pony up [...]

Read the full article →

Social Intranet Design and Organizational Identity: Design for functionality and character

June 15, 2011

In a social organization, the design of digital social tools like intranets should reflect the organizational features that define the organization. These design features, no matter how subtle, can ‘auto-communicate’ and make salient the characteristics that matter most, and help organizations stay authentic. Especially in the digital workplace, our digital tools create an important shared [...]

Read the full article →

A Surprising Reason Why Website Logins Matter

June 6, 2011

Why do we really need to log in to websites we use all the time? Why do those logins really matter, to us personally? Logins matter for three reasons– two that are predictable, and one that’s rather surprising. 1. Website logins improve the targeting of the site itself, in ways that benefit the organization. Logins [...]

Read the full article →

Insights about Authenticity from the Open Community Book Tour

December 22, 2010

I’m taking part in the virtual book tour and are doing to explore concepts from . Maddie and Lindy, along with their colleague Jamie Notter, have long been some of my favorite bloggers. “Even though” they write about communications strategies, and focus on a very specific type of organization (associations), their ideas are big, broadly [...]

Read the full article →

The Day “The Patrick” Disappeared: A story of lost identity

October 20, 2010

This is a story about a quirky little cafe that disappeared. While I lived in town, and for a few years after we moved, this cafe was a touchstone, a demonstration, of one of the experiences that made our small town so interesting. When the cafe changed just one little thing, it lost what made [...]

Read the full article →