The challenge of being authentic on social media can be scary.
Many organizations are afraid of being ‘on’ social media platforms like Facebook and Twitter, where they (or their representatives) are accessible and active in real time. They worry that participating in real time on social media platforms will expose them as unthinking, out of touch or inauthentic.
Organizations worry how to find and translate their ‘corporate voice’ into an interactive human presence.

When organizations take their first steps onto these social media platforms, they consider their various strategies, and how they could be represented by Brandividuals, celebrity CEOs, tweeting teams, or even their corporate brand mascots.
Brand Mascots on Twitter
Compared to the human alternatives, corporate mascots can look quite appealing. Many organizations already have brand mascots that represent their important products and/or their organization. These characters already have name recognition, brand equity, and the ability to trigger an emotional connection with their customer community.
Moreover, these corporate mascots can ’speak’ in a way that reflects the desired image of the brand, since there is no actual person or thing that it (also) needs to represent. As fake as we know they are, corporate mascots can create a very authentic organizational voice.
And, an added benefit is that these corporate characters and brand mascots never do anything embarrassing (like insider trading, or infidelity, or sock puppetry) that might besmirch the corporate brand. Thus, we have the Andrex Puppy, Travelocity’s RoamingGnome, and comparethemarket.com’s meerkat Alexsandr Orlove (pictured at left).
And then we have @Shamu. [click to continue…]
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Does anyone really think that there is masculine way to be Athletic & Artistic as a puppet?


I am an organizational identity and reputation scholar with a PhD in leadership & organizations. I research, write, teach and consult with organizations about the relationships between organizational identity, actions, and purpose. See the 


