From the category archives:

Authentic or Not?

The challenge of being authentic on social media can be scary.

Many organizations are afraid of being ‘on’ social media platforms like Facebook and Twitter, where they (or their representatives) are accessible and active in real time. They worry that participating in real time on social media platforms will expose them as unthinking, out of touch or inauthentic.

Organizations worry how to find and translate their ‘corporate voice’ into an interactive human presence.

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When organizations take their first steps onto these social media platforms, they consider their various strategies, and how they could be represented by Brandividuals, celebrity CEOs, tweeting teams, or even their corporate brand mascots.

Brand Mascots on Twitter

Compared to the human alternatives, corporate mascots can look quite appealing. Many organizations already have brand mascots that represent their important products and/or their organization. These characters already have name recognition, brand equity, and the ability to trigger an emotional connection with their customer community.

Moreover, these corporate mascots can ’speak’ in a way that reflects the desired image of the brand, since there is no actual person or thing that it (also) needs to represent. As fake as we know they are, corporate mascots can create a very authentic organizational voice.

And, an added benefit is that these corporate characters and brand mascots never do anything embarrassing (like insider trading, or infidelity, or sock puppetry) that might besmirch the corporate brand. Thus, we have the Andrex Puppy, Travelocity’s RoamingGnome, and comparethemarket.com’s meerkat Alexsandr Orlove (pictured at left).

And then we have @Shamu. [click to continue…]

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The ‘Brand of Men’s Figure Skating’ is broken.

The brand lacks coherence, it isn’t compelling, and sometimes it isn’t even attractive. And it’s all because of what those guys wear.

In an ideal world, the Brand of Men’s Figure Skating reflects a hearty frisson between between the brand’s two defining attributes: Athleticism & Artistry.anatoly maltsev.jpg

Althleticism & Artistry = Masculinity

To reflect the ideal Brand of Men’s Figure Skating, skaters need to blend Athleticism and Artistry into a desirable “masculinity”.

Supposedly, the ‘problem’ with the Brand of Men’s Figure Skating is that is isn’t consistently masculine enough. Masculinity is either one thing or another. The contest of masculinities plays out between the two competing icons of American Men’s Figures skating, Evan and Johnny.  It’s either the the rugged and spray-tanned Lysacek or the feathered and flighty Johnny Weir.

But the problem the Brand is not a question of leather or lace, people!

It’s a problem of the narrative themes and the kinds of characters that the skaters choose to express in their skating.

Every skating program tells a story, and every story has a main character.

Male figure skaters create their program’s character in their costumes. The costumes — the clothing– go a long way in creating the Brand of Men’s Figure Skating.

To a mind that’s not stuck in a closet, there are many powerful expressions of masculinity out there on Olympic ice.

We’re got the ‘muscular powerhouse’, the ‘rugged athlete’, the ‘expressive primo uomo‘, and the ’steroidal rush of the exuberant youth’. All are masculine archetypes. All are combos of Athleticism & Artistry.

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All of these archetypes or characters allow male skaters to reflect, in in his own expressive way, the core attributes of the Brand of Men’s Figure Skating.

But what about the other characters? What about:

The Marionette?
The Clown?
The Scarecrow?
The Mime?

Lambiel.jpgDoes anyone really think that there is masculine way to be Athletic & Artistic as a puppet?

What about those other silly costumes? What about:

The Pirate? Fine.

Prince Valiant? Sure.

The Matador? Hot, hot, hot.

Michael Jackson? Okay, we can work with that.

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Odette/Odile/Ondine/Bjiork? Get me my bedazzler, and bring me a box of tissues.

But these characters? –

Pagliacci?   No.
Pinocchio?    No.
Howdy Doody? A thousand times NO.

There is nothing appealingly masculine, or athletic & artistic, about a buffoon. Or a toy that jumps only when someone pulls his strings.

If the International Skating Union wants to improve the Brand of Men’s Figure Skating they don’t need to rag on Johnny Weir and his pink corset lacing. They need to get rid of the archetypes that can’t ever be masculine, no matter what Athletic or Artistic tropes they invoke.

Quad, schmod.johnny swan.jpg

Don’t dither over whether a few feathers will draw our attention away from your competence, or better, your brilliance. And don’t start with a character that’s spineless, clueless or forever silly — you’ll never get to a masculinity that’s inspiring or compelling that way. Instead,

Give us decent characters, and decent costumes.  Show us skating that represents the range of masculinity of the Brand of Men’s Figure Skating. fernandez pirate.jpg borodulin.jpg

Send OUT the clowns, I say.

See also: Johnny Weir Skates Routine of His Life, Gets Screwed by Judges [Gawker TV]

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Does the iPad Signal a Change in Apple’s Core Brand & Identity?

February 2, 2010

If products reflect an organization’s values and an organization’s identity, does Apple’s new iPad tell us something about where Apple as a company is headed?
And, if that’s where Apple is going, do we all want to go there too?
Here’s a proposition:

Apple as an organization is changing, from an organization that’s “about” creativity to an organization [...]

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The (Feminist) Business Bloggers’ Lament

January 26, 2010

In the past several weeks I’ve been working with two different groups of businesswomen, developing social-media based movements to advance social change in and around the workplace.
Conversations with these women have been intellectually challenging, inspiring and empowering. And they have also been oddly confessional, about a problem that — in my opinion — it’s time [...]

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How Layoffs Have Evolved: From “Office Space” to “Up In The Air”

January 25, 2010

In the decade since its release, the movie Office Space has dramatized the corporate best of work-life dystopia.
In Office Space, we’ve got the Lumberg, the red stapler, the TPS Reports, a bad case of the Mondays, a little flair, and of course, “the Bobs”. Oh, the Bobs, those clueless, bumbling, omniscient consultants from corporate who [...]

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Corporations as Persons: Steven Colbert explains this bad idea

January 22, 2010

[Jan 21: In light of yesterday's Supreme Court Decision, I'm re-posting this serious & pop-culture critique of the anti-democratic argument that Corporations Are People. Scott Klinger writing over at Alternet, sets out what it would/should mean for corporations really to be treated as "persons" and thus have the same responsibilities as people too. Me, [...]

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Authentic Twitter: Are exclamation points unprofessional?

January 20, 2010

Exclamation Points: An Authenticity Issue
Last week, I got a bit of crap from I was chided by one of my colleagues for sending a 4-line email with three (three!!) exclamation points. This colleague also pointed out that I occasionally sprinkle my tweets with exclamation points.
This is a problem. These exclamation points, s/he explained, are simply [...]

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What’s going on at my favorite Starbucks?

January 13, 2010

There’s something going on at my favorite Starbucks.
I’m not quite sure what it is. But there is new evidence today that this Starbucks is somehow special/better than the other 3 in my town.

Before I tell you about that, I should probably explain that there are 4 Starbucks within a 2 mile radius of my house. [...]

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Mockulation ®: Regulating Wall Street Using the Psychology of Public Mockery

December 31, 2009

What does it take to rein in the outrageous compensation of CEOs? The absurd bonuses of Investment Bankers? The “bail us out so we can award ourselves bonuses”-behavior characterizing Wall Street this year?
Do we need more transparency? More shareholder oversight? More whistle-blowing? More government regulation?
How about just a little bit more public mockery?

Reflecting on soon-to-be-published [...]

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When Brandividuals Violate Organizational Reputation: Ethics, NPR and Fox News

December 15, 2009

Media Watchdog Eric Boehlert blasts out of the gate this morning with an incisive critique of a longstanding, problematic relationship between NPR and Fox News. Please go to Eric’s post “According to its ethics code, NPR still has a problem” at MediaMattersForAmerica to read the entire story, which he has been covering for several years. [...]

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