Comments on: Broken promises hurt twice as much http://AuthenticOrganizations.com/harquail/2008/08/27/whats-more-harmful-a-an-offensive-organizational-action-or-b-an-offensive-action-that-displays-inauthenticity/ aligning identity, action and purpose Thu, 11 Mar 2010 21:45:44 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Aneil Mishra http://AuthenticOrganizations.com/harquail/2008/08/27/whats-more-harmful-a-an-offensive-organizational-action-or-b-an-offensive-action-that-displays-inauthenticity/comment-page-1/#comment-81 Aneil Mishra Wed, 27 Aug 2008 16:58:54 +0000 http://AuthenticOrganizations.com/harquail/2008/08/27/whats-more-harmful-a-an-offensive-organizational-action-or-b-an-offensive-action-that-displays-inauthenticity/#comment-81 I agree with C.V., with the caveat of course that there are organizations out there that have done great harm deliberately and authentically. Leaving aside those kind of actions, any organization that is both offensive and inauthentic is especially problematic for the reasons CV provides, and because it contributes to increasing pervasiveness that we can't trust many organizations to do what they say are going to do, even if they say they will do it. To take a simple but important example: we can no longer trust the airlines to deliver us to our destinations on time, because they have continued to cut personnel, gates, and maintenance expenditures that contribute to delays that are the airlines' fault, but that they try to excuse. On our recent trip to California, two of the four segments were delayed because either 1) they had to taxi to find an open gate, and 2) they had to maintenance work (do work on the brakes) that should have been done at a scheduled time rather than at unscheduled one. I've also had flights cancelled because the "crew couldn't be found." I can only imagine what would happen to me if one of my MBA classes had to be cancelled because my students couldn't find me! Aneil I agree with C.V., with the caveat of course that there are organizations out there that have done great harm deliberately and authentically. Leaving aside those kind of actions, any organization that is both offensive and inauthentic is especially problematic for the reasons CV provides, and because it contributes to increasing pervasiveness that we can’t trust many organizations to do what they say are going to do, even if they say they will do it.

To take a simple but important example: we can no longer trust the airlines to deliver us to our destinations on time, because they have continued to cut personnel, gates, and maintenance expenditures that contribute to delays that are the airlines’ fault, but that they try to excuse.

On our recent trip to California, two of the four segments were delayed because either 1) they had to taxi to find an open gate, and 2) they had to maintenance work (do work on the brakes) that should have been done at a scheduled time rather than at unscheduled one. I’ve also had flights cancelled because the “crew couldn’t be found.” I can only imagine what would happen to me if one of my MBA classes had to be cancelled because my students couldn’t find me!

Aneil

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