systems of engagement

Social Intranet Design and Organizational Identity: Design for functionality and character

June 15, 2011

Tweet In a social organization, the design of digital social tools like intranets should reflect the organizational features that define the organization. These design features, no matter how subtle, can ‘auto-communicate’ and make salient the characteristics that matter most, and help organizations stay authentic. Especially in the digital workplace, our digital tools create an important […]

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7 Ways That Social Business Advice is Wrong for Your Organization

June 9, 2011

Tweet “Social Business” is coming to your organization, whether you’re ready or not. Social business tools, also known as enterprise social media or systems of engagement, are increasingly being advocated by vendors and consultants as tools that help any organization do its work better. But, while the influx of social tools could really benefit your […]

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Are Your Social Business Systems Designed for Extraction or Contribution?

May 12, 2011

Tweet The move of social business systems into work organizations exacerbates a tension that’s built into every idea-intensive workplace. Idea-intensive workplaces ask employees to contribute not just the work of their bodies, but also the work of their minds and their hearts. These workplaces set up a tension between asking people to give of themselves […]

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Social Organizations and IT Leadership: Resources

April 14, 2011

Tweet For students at my class on “Social Organizations, Systems of Engagement and the IT Leadership Challenge”, here are the resources for the charts and some key ideas. I also added links to some interesting posts that can flesh out some of the ideas we discussed in class. As always, you can email me with […]

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Systems of Engagement: Technology for Social Organizations

April 13, 2011

Tweet “Systems of engagement.” Isn’t that an evocative term? The minute I read it, I knew that the term “systems of engagement” captured something important–but what? I searched the web, I even consulted Quora, but I found no definition of “systems of engagement” that incorporates all that the term evokes for me. So at the […]

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