designing in change

Scale Positive Behaviors by Designing Them Into Social Software

March 20, 2012

Tweet Why doesn’t every piece of cake come with two forks? There’s no fixed reason why the cake can only come with one fork. But, having only one fork is an obstacle to sharing, even for the most generous of potential dessert-sharers. Why not bring me a second fork, to make it easy for me […]

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BP’s Beyond Petroleum: Hypocrisy, or caught in the act of learning?

June 17, 2010

Tweet Some people actually believe(d) that BP was making an authentic effort to move “Beyond Petroleum”. I was quite surprised to discover this early in June, in conversation with an organizational change consultant who specializes is sustainability change. This consultant explained that, in contrast to other energy companies that he had worked with, BP was […]

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7 Signs of Change at Comcast: What I’ve found so far

October 28, 2009

Tweet It looks like Comcast is, in fact, working to integrate its social media efforts into its internal systems. This integration of their customer contact efforts, along with internal leadership initiatives, is powering overall organizational change. In my previous post, I questioned whether people were assuming cultural change at Comcast simply because their CEO claimed […]

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