delta

Authentic Competitive Distinctiveness — It’s all in the details

May 19, 2011

Tweet There’s a great photo in the New York Times (May 19, 2011) of a whitepaper chart created to manage the Delta-Northwest Merger’s Long and Complex Path. The chart is full of of post-its, probably more than 200 of them. Each post-it reflects a point where the systems and processes of the organizations need to […]

Read the full article →